Shipping and delivery
All orders will be processed within 3 business days from when you placed your order, unless overnight shipping is requested by phone. We only ship orders with signature confirmation, for your protection & ours.
- USPS - Standard Domestic Shipping 3 - 7 days depending on state.
- USPS - Overnight Shipping (NEXT DAY AIR) 1 - 2 days.
- We are not responsible if the package is not delivered overnight, we cannot be held liable for USPS guarantees
- If the item is not delivered in time, please contact USPS (1-800-ASK-USPS)
- We will NOT refund additional shipping charges if USPS fails to meet their guaranteed time.
*We do not ship to P.O Boxes
Frontal/Closure Returns & Exchanges:
If there is a problem when you receive your unit, please notify us immediately within 3 days of receiving your units from our Enhance Collection.
DO NOT ALTER the unit in any way – read below.
If you meet the below terms, we will offer you an exchange. If you receive your Frontal or Closure and any of our hair extensions and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your piece is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange. We do not issue refunds.
Sorry, we CAN NOT accept returns on items that are not in their original condition and that have been altered in any way.
All packaging, including wig caps, frontal/closure bag, frontal/closure label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met.
We do not accept exchanges on frontals/closures or any of our hair extensions that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:
- Cut the Lace
- Tear or Rip the Lace
- Put Glue on the Unit or Hair
- Put products on the Unit
- Put any chemicals on the Unit
- Dye the Unit
- Style or Cut the Hair of the Unit
- Perm the Unit
- Wash or Condition the Unit
- Wear the Unit
Units that are damaged by customer will not be accepted under our return policy.
DO NOT destroy or lose original packaging including caps and bag
DO NOT attempt to correct the problem yourself prior to calling us
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
Wefted Hair Returns & Exchanges:
Our hair is natural and unprocessed there may be variations in color between different bundles of hair; color is either lighter or darker than what you expected. We try our best to sort the hair into similar groups of colors (Natural Black, Natural Dark Brown), but we cannot guarantee an exact match. Please be forewarned, refunds or exchanges WILL NOT be issued for dissatisfaction with texture or color.
The texture is too wavy/curly or less wavy/curly than what you expected. Since, our hair is natural and unprocessed there may be variations in texture between different bundles of hair. We try our best to sort the hair into similar group of textures (Natural Straight, Wavy, and Curly), but we cannot guarantee an exact match.
We thoroughly check all hair before a sale or shipment to ensure consistency and quality. We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within (3) business days. If you have defective items, you must contact us within (30) thirty business days of receipt of the merchandise. NO REFUNDS WILL BE PERMITTED. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
From time to time, Desired Extensions Inc, at its sole discretion, may exchange products or portions of a product under the following conditions:
- We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.
According to federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGES AND REPLACEMENT GUARANTEE.
- Requests must be made within (3) business days of receipt of products. Any exchange request after (3) business days will not be honored.
- Product must be exchanged for something of equal or greater value. No refunds will be permitted.
- You will be required to pay return shipping charges and shipping on your new order.
There is a 30- day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a Desired Extensions Representative at 1-877-394-3730 and notify them of your issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin.
A representative will provide the customer with mailing instructions for the return of the product in question. Customers will be responsible for paying costs associated with returning the item to Desired Extensions.
If Desired Extensions verifies and agrees that the product is defective in any way , Desired Extensions will then exchange or replace the product. If the customer selects a product in exchange of greater value , they will be responsible for paying the additional cost of the item. If Desired Extensions does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.
You must submit a RMA (Return Merchandise Authorization) request within 3 days of receipt of merchandise, for an exchange. Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.